As far as my bank in England is concerned I phoned them last night just as the news came on at 7 p.m. here. It took me about 20 minutes to get through to a Live Person. Last time I phoned them I set up "my voice is my password" which made that part easier.
I thought that I would just have a new activation code emailed to me but the man I spoke to took me through the whole process of setting the Secure Key up. This is a gadget that generates a number to enable me to access my account. There were so many passwords and secure questions to get through. One of them is a phrase where one has to enter say the 2nd, 6th and second to last letter or number in the phrase. There was also a question to answer and another password. Along the way my computer threw a wobbly so I had to start again (in hindsight I think it may have been easier if I had just been given the code and done it slowly on my own but never mind he was very helpful).
I had assumed I was talking to someone in England but when I asked where he was meaning what county or city he said the Philippines. I was on the phone for 50 minutes - goodness knows what that cost but at least it is now done. At that stage I didn't feel like accessing my account and doing the transfer of funds to New Zealand so I left it. This morning, I was able to access the account and make the transfer with no problem. It should all show up in a couple of days.
As far as the patient is concerned, he is continuing to improve.