Tuesday, August 4, 2020

GOUT, BANK AND PODIATRIST.

The pills for Doug's gout seem to be working and he is feeling a lot better.

On June 18th I was unable to access my U.K. bank account as the "Secure Key" had died.  I phoned the bank (more than once) and was finally told a new Secure Key had been sent and by separate mail an activation code.  The activation code arrived on 7th July but not the Secure Key.  I phoned the bank in U.K. again on July 18th and they were to send out another Secure Key and had a code emailed to me which I was told would also work with the first Secure Key if it turned up.  Are you with me?  

Today, finally the Secure Key mailed on 19th June has arrived, that is six and a half weeks, as long as the old Sea Mail used to take.  When I had a look at the activation code it expired on August 1st.  I will have to try and get through to the bank again tonight.  No wonder I am feeling stressed.

We both had Podiatrist appointments for today and I had cancelled Doug's and had confirmation about mine but mid morning I had a phone call from the Podiatrist wanting to change my appointment to Thursday afternoon at 3.30 p.m. (not my preferred time as the traffic is heavier with school children being picked up) but I agreed.  It did seem a bit odd as she said I had been double booked.  The appointment was made 6 weeks ago.  Never mind.  A repeat of Sophie's medication for her hip had to be collected so that was done this morning and books dropped off at the Library.

I have just had my walk and am going to put my feet up and read (and possibly fall asleep as I didn't have a  very good night).

If I can get the new activation code tonight I will, hopefully, be able to access my bank account tomorrow.
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15 comments:

  1. Cro MagnonAugust 4, 2020 at 3:57 PM

    I believe my bank is changing from RBS to Nat West, I do hope they don't muck things up. They seem very good at it!

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    Replies
    1. Susan HeatherAugust 4, 2020 at 7:57 PM

      You mentioned recently that your bank did not provide internet banking so, hopefully, you will now have it and won't have to write cheques.

      Delete
  2. sannyAugust 4, 2020 at 7:21 PM

    This comment has been removed by the author.

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  3. RosemaryAugust 4, 2020 at 7:49 PM

    You have had a stressful few days - let's hope all is soon resolved, and you can take some time to relax.

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    1. Susan HeatherAugust 4, 2020 at 7:58 PM

      I hope so, Rosemary. I have a few computer related jobs that I must do and have been putting off so once I can get them done I will be able to relax.

      Delete
  4. John "By Stargoose And Hanglands"August 4, 2020 at 9:04 PM

    Glad to hear that the gout pills are doing their job. I've never had it but I understand it's a painful thing. Banks are another painful thing!

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    Replies
    1. Susan HeatherAugust 4, 2020 at 9:52 PM

      Extremely painful. Foot is still swollen but he is feeling a lot better. As for the bank that is another matter.

      Delete
  5. David M. Gascoigne,August 4, 2020 at 10:17 PM

    It is amazing how when a transaction is in the bank's favour it happens instantly! And banks are made up of people like you and me. How do they become so perverse?

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    Replies
    1. Susan HeatherAugust 5, 2020 at 11:07 AM

      Being in different time zones and having to wait ages on the phone doesn't help. I worked in the bank for some time but always tried to help the customers.

      Delete
  6. Starting Over, Accepting Changes - MaybeAugust 4, 2020 at 11:06 PM

    The last thing anybody needs is more aggravation. I hope you got the activation code and this whole annoying situation is settled.

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    Replies
    1. Susan HeatherAugust 5, 2020 at 11:07 AM

      After 50 minutes on the phone managed to get it sorted - now just have to do the transfer.

      Delete
  7. At Home In New ZealandAugust 4, 2020 at 11:10 PM

    Hope you managed to get things sorted out with the bank tonight. Glad to hear Doug is improving.

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  8. BeaAugust 5, 2020 at 5:15 AM

    Heavy sigh. I recall attempting to take care of banking issues with our UK-based bank from abroad. It was a frustrating and drawn-out process. No wonder you're feeling tired, indeed.

    May your sleep be solid!

    ReplyDelete

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