One thing I have not mentioned is that we have both got colds - well, Doug came down with a cold and I seem to be getting it as well. This morning I was woken at about 3 a.m. by him coughing. I got up to see if he wanted a drink and checked an email that had come in. It was from the bank telling me that they could not reply to the email as it was not secure and suggesting either a phone call or Live Chat which is what I had been on when my account could not be found (going around in circles). I went back to bed but kept thinking about the bank so got up at 4 a.m. and made the phone call again Living down here I can't phone in the daytime. This time I persevered. I finally got an answer - unfortunately the line was not good and it wasn't helped by the high voice of the lady helping me (I think high voices are always harder to hear).
The good news is that my account is still active - I don't know why the person helping me on the Live Chat could not find it. The lady I spoke to is arranging for a new Security Code gadget to be sent to me so I should receive it in 2 - 3 weeks hopefully. I think she said I should be able to use the account with an app on my phone but I do not want to do banking on my phone and the line was so bad that I could only get the gist of what she was saying. Anyway good news as I thought the account had been closed for some reason.
We both ended up sleeping in and it was nearly 8 a.m. when we woke to a wet day. We have done very little apart from catching up with some phone calls. It is quite cool so the fire is going as well as some heaters. Kim continues to improve and is in front of the fire.
Doug has just taken Sophie out for a walk through the park and around the road. He had just left when I had a message from Doug's grand-daughter who lives on the outskirts of town who wanted to call in with her daughter . When I said he had just gone into the park she said she could see him as they had stopped at the swings to burn off energy so I had better put the kettle on.
Good, at least you have it sorted. I wonder who you spoke to? Probably someone in India; we can never understand what they say!
ReplyDeleteI will be pleased to get the Security code gizmo.
Deleteoh you poor thing not being well, I hope you're dosing up on vitamin c.
ReplyDeleteYes, lots of fruit and high vitamin c drinks.
DeleteGood news on the bank account. So frustrating when you're so far away.
ReplyDeleteHope Doug's cough improves quickly
Yes, it used to be easier. I would have phoned the branch. Nowadays, everything is centralized. Doug's cough seems a bit better.
DeleteGlad to hear you got the bank sorted out. Hope your colds get better soon and good to hear Kim is getting better (I bet she was enjoying that fire), Mxx
ReplyDeleteSeveral days of rain forecast so the fire will be going and we will take it easy.
DeleteWe used to have a UK bank account and it was very challenging to get anything sorted remotely. I remember having to use the mini-calculator thingie as well. May you and Doug kick the colds soon enough!
ReplyDeleteYes, the bank account is a nightmare at times but it was even worse when I tried to have the money paid here in New Zealand.
DeleteTry adding vitamin D to the mix, seeing as you are heading towards Winter..good to boost the immune system especially where respiratory problems are concerned xx
ReplyDeleteYes, I do have a Vit. D Supplement.
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