A wet, drizzly day today and I hoped to get some computer work done but first there was a pot of soup to get going.
I then tried to log in to my U.K. bank account (I have this account as, when my mother cut me out of her will, she left me a small life interest and this is where the dividends go).
To log in I have to generate a security code on a small "gizmo" Today, when I went to turn it on it was blank, no low battery just blank. I then tried a Live Chat, gave him my account number and told him the problem. He asked for the account number on my debit card. I said I didn't have one but surely it would be the same as I only have one account. He asked me to check the number which I already had but I did it again.
The final result was that he could not locate my account. The chat lasted nearly an hour. No gizmo to log in, no sign of the account - I am wondering if the bank has cancelled my account without telling me. I was told to phone them which is always a problem from here so I was given an email address and sent an email off straight away. I wonder how long it will take to get a reply.
I will most likely try to get through on the phone tonight as I want to know what has happened to my account. There is not a lot in it but should be another payment in a week or two.
After that I had a go at a couple of other computer problems and failed with both.
This afternoon when I gave Kim the Cat her worming liquid on the back of her neck I felt something near her rear end and she was very tender. I tried to have a look and it looked like a large scab. It is a fortnight since I had her at the vets as she has lost weight and I thought this problem might be the end of the line. I phoned the vet and managed to get an appointment for 4.30. The vet shaved the area and lanced a "boil"? she then gave her an injection of antibiotics that will last for a fortnight and a pain killer that should last a few days. She is not a happy cat but at least it wasn't as bad as I feared.I hope she is feeling a bit better tomorrow.
Oh dear! do hope that you can get some satisfaction soon regarding the bank. It must be very difficult and trying when you are endeavouring to sort things out from such a long distance.
ReplyDeleteGlad that the cat is alright though.
Yes, Kim seems much brighter today.
DeleteWhat an awful day, you will be glad to start a new day tomorrow. I hope your bank account gets sorted out okay. Cats will often get an abscess like that after being bitten by another cat (especially a wild one) - we used to have a lot of problems like that at one time. I'm glad you took her to the vet.
ReplyDeleteWishing you a nicer day tomorrow :) xx
Thank you, it is much better - and the sun is shining.
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ReplyDeleteAnd you can't just go the branch to resolve it can you?
ReplyDeleteNo, and, these days, one cannot even phone the branch - it is all done centrally.
DeleteWhat a pain, Susan. I do hope the issue is soon sorted.
ReplyDeleteThinking good thoughts for Kim as well.
At least Kim seems better today.
DeleteIt's almost as if they don't want anything to do with their clients; other than to have their money to play with. I still have a private Phone No for my bank in Brighton, and sometimes it works, otherwise it gets through to a recorded message telling me to eff-off.
ReplyDeleteHow frustrating! If there had been any change to your account, I would think that they would have sent you something in the mail. I hope you get a satisfying answer today.
ReplyDeleteI am glad to read that Kim will be OK.