Thursday, June 18, 2020

NOT A GOOD DAY.

A wet, drizzly day today and I hoped to get some computer work done but first there was a pot of soup to get going.

I then tried to log in to my U.K. bank account (I have this account as, when my mother cut me out of her will, she left me a small life interest and this is where the dividends go).

To log in I have to generate a security code on a small "gizmo"  Today, when I went to turn it on it was blank, no low battery just blank.  I then tried a Live Chat, gave him my account number and told him the problem.  He asked for the account number on my debit card.  I said I didn't have one but surely it would be the same as I only have one account.  He asked me to check the number which I already had but I did it again.

The final result was that he could not locate my account.  The chat lasted nearly an hour.  No gizmo to log in, no sign of the account - I am wondering if the bank has cancelled my account without telling me.  I was told to phone them which is always a problem from here so I was given an email address and sent an email off straight away.  I wonder how long it will take to get a reply. 

I will most likely try to get through on the phone tonight as I want to know what has happened to my account.  There is not a lot in it but should be another payment in a week or two.

After that I had a go at a couple of other computer problems and failed with both.

This afternoon when I gave Kim the Cat her worming liquid on the back of her neck I felt something near her rear end and she was very tender.  I tried to have a look and it looked like a large scab.  It is a fortnight since I had her at the vets as she has lost weight and I thought this problem might be the end of the line.  I phoned the vet and managed to get an appointment for 4.30.  The vet shaved the area and lanced a "boil"? she then gave her an injection of antibiotics that will last for a fortnight and a pain killer that should last a few days.  She is not a happy cat but at least it wasn't as bad as I feared.I hope she is feeling a bit better tomorrow. 

11 comments:

  1. Oh dear! do hope that you can get some satisfaction soon regarding the bank. It must be very difficult and trying when you are endeavouring to sort things out from such a long distance.
    Glad that the cat is alright though.

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  2. What an awful day, you will be glad to start a new day tomorrow. I hope your bank account gets sorted out okay. Cats will often get an abscess like that after being bitten by another cat (especially a wild one) - we used to have a lot of problems like that at one time. I'm glad you took her to the vet.
    Wishing you a nicer day tomorrow :) xx

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    1. Thank you, it is much better - and the sun is shining.

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  3. And you can't just go the branch to resolve it can you?

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    1. No, and, these days, one cannot even phone the branch - it is all done centrally.

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  4. What a pain, Susan. I do hope the issue is soon sorted.

    Thinking good thoughts for Kim as well.

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  5. It's almost as if they don't want anything to do with their clients; other than to have their money to play with. I still have a private Phone No for my bank in Brighton, and sometimes it works, otherwise it gets through to a recorded message telling me to eff-off.

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  6. How frustrating! If there had been any change to your account, I would think that they would have sent you something in the mail. I hope you get a satisfying answer today.

    I am glad to read that Kim will be OK.

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